Media Release from The Hon Alan Tudge MP, Minister for Human Services
A suite of changes are speeding up the Age Pension claim process, making it quicker and easier for older Australians.
The Government is streamlining the Age Pension claim process and improving the user experience for those who claim online. In particular:
- Changes are being piloted to the processing of the Age Pension claims, reducing the number of steps required. This will mean shorter claim processing times for all claimants.
- The online claim for Age Pension has been overhauled to give a better user experience, making it easier and faster to claim online.
- Applicants can now check the status of their claim online through the online Claim Tracker tool, removing the need to call the Department of Human Services.
- The Department’s webpages regarding the Age Pension have been improved to provide clearer advice on eligibility, including the requirements regarding age, income, and assets.